Frequently Asked Questions
Have a Question?
Cleaning FAQs
How many cleaning technicians will come to my home?
You can typically expect a team of two to four professional cleaning technicians, depending on the size of your home and the type of service requested. Our teams work efficiently to ensure every area is cleaned to the highest standard.
How long will the cleaning take?
Most cleanings are completed within one to three hours, depending on the size, layout, and overall condition of your home. Larger or deep-clean services may take additional time to ensure a thorough result.
Do I need to provide cleaning supplies or equipment?
No, we bring everything needed for your cleaning service. Our team arrives fully equipped with professional-grade products and tools to deliver exceptional results while protecting your surfaces and finishes.
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Have a Question?
Cleaning FAQs
What if I am not satisfied with the service?
Your satisfaction is our top priority. If for any reason you’re not completely satisfied with an area we’ve cleaned, simply contact us within 24 hours. We’ll gladly return the next day to re-clean the area at no additional charge.
Do I need to be present during the cleaning?
Your satisfaction is our top priority. If for any reason you’re not completely satisfied with an area we’ve cleaned, simply contact us within 24 hours. We’ll gladly return the next day to re-clean the area at no additional charge.
What forms of payment do you accept?
For your convenience, we accept Venmo, Zelle, CashApp, credit cards, and debit cards. Please note that credit and debit card payments include a 3% processing fee.
Do your cleaners accept tips?
Yes, our cleaners truly appreciate tips. While never required, tipping is a thoughtful way to show your appreciation for their hard work and attention to detail. You may tip in cash directly or add it to your digital payment 100% of all tips go directly to your cleaning professional.